Frequently Asked Questions

Everything you need to know about shopping with Charles Dowding.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition and packaging to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel.

Are your products covered by a warranty?

Yes, we stand by the quality of our goods. Most products include a 12-month manufacturer's warranty against defects in materials and workmanship.